Fireside Desk | Lane Operations

🎳 FIRESIDE BOWL

-- Open -- Active 📅 -- Upcoming

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Lanes Live Status (1 - 16)

💰 Rates & Pricing Manager

Changes take effect immediately on /book and the Front Desk cockpit.

Desk Inactivity Auto-Lockout Automatically lock counter terminal after idle time

Minimum Advance Booking Notice (Minutes) Prevent last-minute online bookings (Default: 60m)

Off-Peak Hourly Lane Rate ($) Mon–Thu and Fri before 5 PM

Peak Hourly Lane Rate ($) Fri after 5 PM, Sat, and Sun

Shoe Rental Rate per Pair ($)

Standard Online Hold Deposit ($) Groups of 1–5 Bowlers (1 Lane)

Large Group Online Hold Deposit ($) Groups of 6+ Bowlers (2+ Lanes)

League Default Weekly Dues ($)

League House Lineage Portion ($) Fireside Bowl Lane Revenue

League Prize Fund Escrow Portion ($) Held in Trust for Season-End Payouts

👥 Staff PIN Roster

📱 SMS Gateway & 10DLC Communications

Configure outbound Sinch SMS gateway and 10DLC sender number for booking confirmations and waitlist notifications.

Sinch Service Plan ID (32-Char)

Sinch API Token

Outbound 10DLC Sender Phone Number Dedicated venue number with country code (e.g. 19312230233)

📲 Test SMS Gateway Dispatch

📖 STAFF OPERATIONS FIELD MANUAL

                Brunswick AS-80 CRT SOP • Press ? or Esc
            

                🔑 1. STAFF ROSTER & KEYPAD ACCESS
                5M TIMEOUT
            

Staff	Role	PIN
Jim	Lead Tech / Desk	`1947`
Julio	Mechanic / Ops	`2027`
Sarah	League Coordinator	`1122`
Mike	Weekend Lead	`3344`

5-Min Idle Lockout: CRT terminal locks after 5 minutes of inactivity.
Manual Lock: Click 🔒 Lock when stepping away for shoes or balls.
Audit Stamps: All actions are stamped with your clerk ID. Do not share PINs.

                💰 2. PRICING & SHOE RENTALS
                DB SOURCE OF TRUTH
            

Off-Peak Rate

$19.00 / hr

Mon–Thu all day, Fri < 5pm

Peak Rate

$30.00 / hr

Fri 5pm – Sun close

Shoe Rental

$6.00 / pair

All open bowlers

League Dues

$24.00 / wk

Lineage $9 • Prize $5

Shoe Notes: In check-in notes, enter counts/sizes: 잟 3 pairs: 10M, 9W, 11M.
Lead Time: Online advance bookings require 60 minutes notice. Walk-ins bypass this restriction.

                🏳 3. BOWLER INTAKE & SINCH SUS
                CELL VERIFIED
            

Walk-Ins: Click + Walk-In, enter name, phone, lanes, and duration. System auto-assigns open pairs.
Phone / Paper Call-Ins: Click + Phone / Paper to ledger advance bookings without payment processing.
Automated SMS Dispatch: Bowler receives instant Sinch SMS from +1 (931) 223-0233 containing claim link to fs.fsv.io/bowler.
Bowler Card Vault: Bowler claims digital member card on their phone to track personal stats, high games, and score history.

                🔒 4. SCORE IMMUTABILITY & AS-80 RULES
                LEDGER LOCKED
            

Strict Immutability Rule: Once a game or frame is finalized and posted to the ledger, scores cannot be modified or deleted. Zero phantom scores.

In-Game Adjustments: Scorekeeper corrections must occur during live play before the 10th frame completes.
Sacred Wall: High scores (300 club, 700 series) reflect permanent verified ledger records.
Manager Override: Hard score rollbacks require Sarah or Jim's administrative override with an audit log reason.

                🕩 5. PINSETTER JaMS & OFFLINE PROTOCOL
                SAFETY PROTOCOL
            

⚡️ CRITICAL SAFETY: NEVER cross the foul line into the pin deck. Always shut off lane pit switch before touching sweep bar or distributor.

Deadwood / Jam: Click Lock Lane at desk immediately. Dispatch Julio or Jim to back pits. Clear jam, cycle pinsetter, unlock lane.
Split Tabs: Open 👳 Split-Tab Ledger on active card to split charges across bowlers. Mark each paid individually.
Internet / Wi-Fi Outage: Pull emergency yellow binder under desk. Log lane, name, phone, times manually. Backfill via + Phone / Paper when restored.

            Active: Staff • Cockpit v2.4
        